Terms and Conditions
Before contracting any of the services that we make available to you on this website, it is essential that you read the conditions and terms that apply to the provision of the services offered by ik4.es, specific to its main activity of product or service description. : Sale of products in digital format and online marketing services.
The user can only access and contract these ik4.es services after reading and accepting these contracting conditions.
If you do not agree with any part of the terms, you will not be able to hire the services offered.
ik4.es reserves the right to modify or change these conditions at any time. If the modifications constitute a substantial change in the terms, ik4.es will notify you by publishing an announcement on this website.
The services offered are available only to legal persons and persons who are at least 18 years of age.
These terms have been updated for the last time on 14/04/2016
In accordance with the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), the following information is offered:
• Corporate name is: Online Servicios Telemáticos SL
• CIF / NIF: B19677095
• Registered office is in C / Blas de Otero nº16 1º Iz. -18230 - Albolote (Granada)
• Identification in AGPD: "Users and web subscribers" "Customers and suppliers".
• Social activity is: online marketing services.
Services offered on this website
ik4.es offers the following services subject to its particular contracting conditions:
• Design of online / offline communication strategies.
• Writing press releases and national or segmented shipping.
• Corporate content writing.
• Relationship with media and agencies.
• Digital photography for press, web and events.
• Basic retouching in JPG and development of RAW.
• Basic training on digital photography.
• SEO consulting for web, blog and e-Commerce.
• Basic SEO for web content.
• Analysis and creation of links profile (SEO off page).
• Installation, configuration and optimization of WordPress or Joomla.
• Content layout: newspapers, magazines, catalogs, books, brochures, pdf and ebook,
• Basic design of posters, cards, flayers, banners and CTA for web.
Content Marketing and Inbound Marketing
• Strategy planning and social plan.
• Content writing for blogs, websites or microsites.
• Management of profiles and social content (Facebook, Twitter, Pinterest, YouTube, Tuenti, Google+)
• SEM campaigns (AdWords, Facebook Ads, Twitter Ads)
• News and advertising speech.
• Technical control of analog tables.
As a condition to contract the services offered, you are obliged to register in the corresponding form of ik4.es and provide registration information. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with ik4.es.
Third party solutions
Some services may include third-party solutions. ik4.es may provide links to third party websites as partners associated with ik4.es for the provision of some services.
You also agree that the Service may include security solutions that limit the use and that you must use these services in accordance with the rules of use established by ik4.es and its security Partners and that any other use may constitute copyright infringement.
It is prohibited to alter, circumvent, reverse engineer, decompile, disassemble or alter in any way the security technology provided by ik4.es for any reason.
Security breaches of the system or network may result in civil or criminal liability.
Prices and payment methods
You agree to pay the services contracted to ik4.es in the forms of payment accepted by ik4.es and for any additional amount (including taxes and charges for late payments, as the case may be)
Payment is always 100% in advance and services will be provided when we confirm the payment.
The prices applicable to each product and / or service are those indicated on the website on the date of the order, including, where appropriate, all VAT (Value Added Tax) for transactions within Spanish territory.
Common system of value added tax of the European Union
In accordance with the provisions of Law 37/1992, of December 28, regulating said tax and European Directive 2008/8 / EC, the operation may be exempt or not subject to it depending on the country of residence of the buyer and of the condition in which the same acts (entrepreneur / professional or individual). Consequently, in some cases the final price of the order may be altered with respect to what is stated on the website.
The price of the services or infoproducts sold by ik4.es includes the Spanish VAT. However, the final price of your order may vary depending on the VAT rate that applies to the order. For orders destined for other countries of the European Union, Spanish VAT will be deducted and the VAT tax rate corresponding to the country of destination will be applied. The final price will appear during the confirmation of your order and will reflect the VAT rate corresponding to the destination country of the products.
The prices of the Services may change at any time at the sole and exclusive discretion of ik4.es. The Services do not provide price protection or refunds in the event of price reductions or promotional offers.
ik4.es accepts these forms of payment:
Modality of support and reasonable use
Services must be requested through the appropriate channels to be received and responded within a reasonable period of time.
These channels are the respective forms located in each of the services offered.
Each request is subject to evaluation and approval by ik4.es.
ik4.es can provide alternative solutions to the client including referral to the ik4.es partner network.
Reasonable use clause
The term "unlimited" is subject to a fair use clause. The definition of fair use is determined by ik4.es, in its sole and exclusive discretion. Clients that ik4.es consider to be abusing the service will be contacted by ik4.es.
ik4.es reserves the right to suspend the service if we consider that it exceeds the reasonable use clause.
ik4.es will not guarantee that the availability of the service object of this contract will be continuous and uninterrupted, as well as the loss of data that is hosted on its servers, interruption of commercial activities or any damage derived from the operation of the services, or the expectations generated to the Client, as a consequence of:
1. Causes beyond the control of ik4.es and fortuitous and / or major causes.
2. Breakdowns caused by incorrect uses by the Client, especially those derived from the contracting of an inappropriate service for the type of activity and use made by the Client and / or by third parties through its website.
3. Scheduled stops and / or alterations in the content made by mutual agreement between the parties for the maintenance or performance of exceptional actions previously agreed upon.
4. Viruses, computer attacks and / or other actions of third parties that cause the total or partial impossibility of providing the services.
5. Incorrect or poor functioning of the Internet.
6. Other unforeseeable circumstances.
In this way, the Client agrees to support these circumstances within reasonable limits, so he expressly waives claiming Online Services Telemático SL any contractual or extra-contractual liability for possible failures, errors and use of the contracted service.
Online Servicios Telematico SL will not be responsible in any case for errors or damages produced by the inefficient and bad faith use of the service by the Client. Neither will Online Servicios Telematico SL be responsible for the major or minor consequences due to the lack of communication between Online Servicios Telematico SL and the Client when it is attributable to the non-functioning of the email provided or falsification of the data provided by the Client in their user registration. from ik4.es.
Causes of dissolution of the contract
The dissolution of the service contract may occur at any time by either party.
You are not bound by conditions of permanence with ik4.es if you are not satisfied with our service.
ik4.es may terminate or suspend any and all the Services contracted with ik4.es immediately, without prior notice or liability, in the event that you do not comply with the conditions set forth herein.
Upon dissolution of the contract, your right to use the Services will cease immediately.
The following will be causes for dissolution of the contract:
• The falsity, in whole or in part, of the data provided in the process of contracting any service.
• Alter, circumvent, reverse engineer, decompile, disassemble or alter in any way the security technology provided by ik4.es.
• Also the cases of abuse of support services due to the requirement of more hours than those established in the contract.
The dissolution implies the loss of your rights over the contracted service.
Validity of prices and offers
The services offered on the web, and the prices of these, will be available for purchase while they are in the catalog of services displayed through the website. Users are requested to access updated versions of the website to avoid pricing errors. In any case, the orders in process will maintain their conditions for 7 days from the moment of their formalization.
The withdrawal is the the power of a consumer of a good to return it to trade within a legal period of 14 days, without having to claim or give any explanation or suffer a penalty.
The right of withdrawal may not be exercised (except for error or defect in the product or service contracted), in the following cases provided for by article 45 of the Commercial Law:
• Contracts for the supply of goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly.
• Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, which can be downloaded or reproduced immediately for permanent use.
• And in general all those products commissioned at a distance that are made to our measure: clothing, photographic development, etc., or that are susceptible to copying (books, music, video games, etc.).
The withdrawal period in digital content products (such as digital books), will be suspended at the time the keys for access to digital content are used.
The right of withdrawal, in accordance with article 103.a of Law 1/2007, will not be applicable to the provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been fully executed by ik4.es, will have lost his right of withdrawal.
After accepting the execution of the contracted works, ik4.es will notify you of the start date of the same.
If the right of resolution is exercised 10 days Before the start of the service, ik4.es will refund the amount received without any retention and never after 14 days. If the aforementioned right had been exercised in a term less than 10 days, 50% of the amount will be returned, and if exercised later, no amount will be paid.
Likewise, ik4.es may proceed to terminate the contract if the user does not make the corresponding payment or if any of the actions set out in the section on causes of dissolution of the contract are incurred.
How to cancel the service contract
If you wish to cancel your contract with ik4.es, you must contact us with a request to withdraw from the contract before the contracted service has begun to run (see process and withdrawal form below)
ik4.es guarantees the client the reimbursement of the amounts paid within a period of fourteen (14) calendar days from the date of reliable communication of the exercise of their right of withdrawal provided that it complies with the requirements and has been accepted by ik4.es.
Consequences of withdrawal
In case of withdrawal by you, we will refund all payments received that you have made to us without undue delay and, in any case, no later than 14 calendar days from the date on which you are informed of your decision to withdraw of this contract and provided it has been notified 10 days before the start date of the contracted works.
We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.
If the service object of this contract had started during the withdrawal period (14 days), in accordance with Article 108.3 of Law 1/2007, Online Servicios Telemáticos SL may retain the proportional part corresponding to the service provided, including the service of support and, in the event that the service has been fully provided, in accordance with article 103.a of the aforementioned law, the right of withdrawal will not be applicable.
Returns corresponding to payments made through PayPal or Stripe will be made through the same channel, while any other type of refund will be made by bank transfer to an account provided by the customer. The refund of the amount will be made in the following 14 calendar days from the date on which we are informed of your withdrawal decision.
All the services that we have provided to you, by their nature, will survive the dissolution if they are paid in full, including, without limitation, the property provisions, disclaimers, compensation and limitations of liability.
Model claim or withdrawal form
The user / buyer may notify us of the claim or withdrawal, either by email to: info (at) contact.online or by postal mail at the address indicated in the withdrawal form.
Copy and paste this form in Word, complete it and send it by email or post.
For the attention of Online Servicios Telemáticos SL
C / Blas de Otero nº16 1º Iz. -18230 - Albolote (Granada).
info (at) contact.online
I hereby inform you that I claim / withdraw from the contract of sale of the following good / provision of the following service:
Hired the day: ………….
In case of complaint, indicate the reason:
IF YOU CONTRACTED A CONSUMER CREDIT to finance the purchase made at a distance, include the following text in your withdrawal notice:
You are also notified that according to article 29 of Law 16/2011, of June 24, credit agreements, that, since I have withdrawn from the contract supply of goods / services and was financed totally / partially by means of a linked credit, I will no longer be bound by said credit agreement without penalty.
Next, indicate your name as consumer and user or of consumers and users:
Now indicate your address as consumer and user or of consumers and users:
Indicate the date on which you claim / cancel the contract:
Sign your claim / withdrawal request if it is notified to Online Servicios Telemáticos SL in paper format
(place), to ……………………………… of ……………………. of 20…
The refund of the amount will be made within the next 14 calendar days from the date on which your return is approved.
European Consumer Regulations
The European Commission has created the first European platform for the resolution of conflicts in online commerce covered by the latest consumer law. In this sense, as responsible for an online sales platform, we have a duty to inform our users about the existence of an online platform for alternative dispute resolution.
To use the conflict resolution platform, the user must use the following link: http://ec.europa.eu/odr
Protection of personal data
In accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, Online Servicios Telemáticos SL informs the user that there is a personal data file identified as “Customers / Suppliers” created by and under Responsibility of Online Servicios Telemáticos SL with the purposes appropriate to the treatment among which are:
1. a) The management of legal-economic relations between the holder and her clients.
2. b) Management of the service contract with the client.
To the extent authorized by the interested party; being the responsibility of the user the accuracy of the same.
If the contrary is not stated, the owner of the data expressly consents to the total or partial authorized processing of said data for the time necessary to fulfill the aforementioned purposes.
Online Servicios Telemáticos SL undertakes to fulfill its obligation of secrecy of personal data and its duty to keep them, and to adopt the security measures required by applicable law to prevent its alteration, loss, treatment or unauthorized access , always according to the state of the available technology.
The user can direct your communications and exercise the rights of access, rectification, cancellation and opposition through email: info (at) contact.online together with valid proof in law, such as a photocopy of the DNI or equivalent, indicating in the subject “ DATA PROTECTION".
All information and documentation used during the contracting, development and execution of the contractual Conditions that regulate the relationship between Online Servicios Telemáticos SL and the Client is confidential. Confidential information shall not be understood as information that is disclosed by agreement between the Parties, that which becomes public for the same reason or that which is to be disclosed in accordance with the laws or with a judicial resolution of the competent authority and that which is obtained by a third party that is not under the obligation of any confidentiality. Both parties are obliged to fulfill the duty of confidentiality and maintain it for a minimum period of two (2) years after the end of the aforementioned contractual Conditions that regulate the relations of Online Servicios Telemáticos SL and the Client.
All information received by the client, whether images, texts, access data such as users and passwords of WordPress, hosting or others, will be treated confidentially, the transfer to third parties is strictly prohibited unless we have your consent and always to the same purpose in which the data have been obtained.
Limitation of responsibility
ik4.es reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the Web, its configuration and presentation, access conditions, contracting conditions, etc. . Therefore, the USER must access updated versions of the page.
In no case ik4.es is responsible for any breach of the contract that occurs on its part, negligence regarding the site, the service or any content, for any loss of benefits, loss of use, or real, special, indirect damages, incidental, punitive or consequential of any kind derived from your misuse of the tools provided.
The sole responsibility of ik4.es will be to provide the advertising contracting service in the terms and conditions expressed in this contracting policy.
ik4.es will not be liable for any consequence, damage or harm that may arise from the improper use of the products or services provided.
Online Servicios Telemáticos SL is the owner of all the industrial and intellectual property rights of the ik4.es page, and of the elements contained therein, among which are the downloadable magazines on the web.
It is strictly forbidden to modify, transmit, distribute, reuse, forward or use all or part of the content of the page for public or commercial purposes without the authorization of Online Servicios Telemáticos SL.
The infringement of any of the aforementioned rights may constitute a violation of these provisions, as well as a crime punishable in accordance with arts. 270 et seq. of the current Criminal Code.
In the event that the user wishes to report any incident, comment or make a claim, he may send an email to info (at) contact.online indicating his name and surname, the service purchased and stating the reasons for his claim.
To contact Online Servicios Telemáticos SL or raise any doubt, question or claim you can use any of the following means:
E-mail: info (at) contact.online
The language in which the contract between ik4.es and the Client will be concluded is Spanish.
Jurisdiction and applicable laws
ik4.es and THE USER, will be governed to settle any controversy that may arise from the access or use of this website, by Spanish law, and will submit to the Courts and Tribunals of the city of Granada.